Confirmed Speakers
Viktor leads Mastercard’s global efforts to empower its sales organization through analytics and business insights (ABI). A strong believer in multidisciplinary synergies, he brings to the role his previous experience leading ABI across both APEMEA and Europe. His broader expertise spans across pricing and interchange strategy, account management, management consulting, and software development. Earlier in his career, Viktor worked as an economic journalist and co-authored a book on investments.
Iva Kralj-Taylor is Director of Global Corporate Insights at Warner Bros. Discovery, where she leads global initiatives that shape strategic decision-making across markets and platforms. With over 20 years of experience in the media industry, Iva brings a deep understanding of audience behavior, creative ecosystems, and organizational dynamics.
She has played a pivotal role in the launch and evolution of major digital products—including BBC iPlayer, DisneyLife, Disney+, and HBO Max—driving strategies across acquisition, retention, pricing, user experience, and marketing. Known for her passion for innovation, Iva has pioneered the use of advanced research methodologies to unlock insights across diverse global markets.
Iva holds a BS from the University of Rijeka, Croatia, and an MBA from CASS Business School in London.
Guido is Senior Market Intelligence & Consumer Insights Manager at Adidas, with 10+ years of experience in the Market and UX research industry — bridging consumer stories and quantitative rigor to turn insights into decisions that shape products, experiences and business strategy.
In this roundtable, he draws on that journey to tackle a challenge most insights professionals know well: how do you move from delivering findings to being the person stakeholders call before they've even framed the question?
If you're looking to expand your influence beyond reporting — shaping product roadmaps, steering stakeholder agendas, and earning a seat where strategy gets made — this conversation is for you.
Catriona Ferris is Home & Hygiene Consumer Insight Director at Unilever, leading insight strategy across global Home and Hygiene brands. A passionate advocate for consumer-centred growth, she has spent her career helping turn human understanding into innovation, stronger brands, and better business decisions.
While a senior Insights leader, Catriona considers herself a lifelong learner. She comes to conferences looking for fresh thinking, new approaches, and inspiring conversations that challenge her perspective. She believes the future of insights belongs to those who combine deep expertise with curiosity, openness, and the willingness to keep learning.
Accomplished, senior insights and marketing professional with broad FMCG marketing experience, encompassing consumer, shopper and customer research and strategic planning, with the ability and skill set to provide creative, innovative, enthusiastic and forward-thinking leadership in a team environment. Focused on consumer & shopper strategy development for achieving continuous, improved business performance.
Stefania is a marketing innovation and analytics leader with 15+ years of experience transforming insights into business impact across international markets and industries. She specializes in marketing intelligence, data-driven strategy, martech/adtech, and advanced analytics, helping global brands and agencies unlock growth through smarter decision-making. Known for bridging consumer psychology, data, and technology, she has led high-performing, award-winning teams and built global Centres of Excellence that drive measurable outcomes.
Consumer insight, sensory product experience, data analytics professional and innovation leader with 25 years of experience across agriculture, wine, food and beverages, flavors, confectionery, and premium coffee. Combines a strong scientific foundation — including doctoral research and work at CNRS in France — with extensive professional experience across Europe and Asia. Career exposure spans France, Switzerland, Korea, Thailand, Vietnam, Singapore, Japan, and broader regional markets. Brings a distinctive ability to connect rigorous science, consumer understanding, and commercial innovation — translating complex insights into practical outcomes across winemaking, scientific publication, strategic market research, and commercial innovation worldwide.
Chantal Da Fonseca leads Consumer Insights at Virgin Media Ireland. Curious about people and fascinated by what drives consumer behaviour, she has spent more than a decade helping organisations understand their customers and make better decisions as a result. Today, she is focused on future-proofing the Consumer Insights function, exploring how AI can complement human expertise and help insights teams work smarter and faster while ensuring customer understanding remains at the heart of decision making.
Marja Murremäki is Head of Customer Experience at Swappie, Europe's leading refurbished smartphone marketplace, where she owns the customer experience agenda end to end and works cross-functionally to bring the voice of the customer into product, service and commercial decisions. She previously led Swappie's Customer Service organisation across Europe, driving improvements in customer satisfaction and efficiency through channel strategy, operating model redesign and AI-driven automation, while establishing Voice of Customer feedback loops across the business. Before Swappie, Marja was Head of Operations at Freska and held customer experience and business development roles at Lassila & Tikanoja and Ernst & Young. She is passionate about connecting what customers say and do with meaningful business outcomes, and about building organizations that put the customer at the centre of every decision.
Tanya Ozuns is the Consumer Insights Lead for Germany at eBay, bringing over a decade of experience in market research and consulting (e.g. Kantar, GfK, Bain) and having worked with businesses across FMCG, Tech, Finance and Retail. Tanya is passionate about understanding people’s needs, embedding consumer-centric thinking in strategic initiatives and helping stakeholders by de-risking decision making.
Emilia Torres is a consumer insights leader at eBay, focused on helping global teams stay closely connected to consumers and their evolving needs. Working across international markets, she translates customer understanding into strategic business impact through research, innovation, and data-driven decision-making. Her work explores how organizations can build stronger consumer closeness at scale while navigating the rapidly evolving landscape of e-commerce.
Ammar is a strategic Insights and Marketing leader with 10+ years of experience across local and global roles in FTSE 100 organisations, including Haleon, Reckitt, and BAT, spanning the UK, Russia, South Africa, and Turkey. They specialise in turning complex data into clear, actionable insights that drive commercial growth and inform category, brand, and media strategy.
Known for structured storytelling, advanced analysis, and influencing senior stakeholders across functions and markets, Ammar also brings strong agency and budget leadership. They have led cross-functional, multi-market transformation programmes, solved ambiguous business problems in fast-paced environments, and built trusted relationships.
Laura Höing is Director of Customer Strategy, Insights & Data at AXA Germany, where she leads customer segment strategies, data management & analytics, and customer and sales agent satisfaction insights. With over 13 years at AXA, she has built deep expertise at the intersection of customer intelligence, marketing strategy, and data-driven decision-making.
In her current role, Laura integrates NPS, customer satisfaction, advanced analytics, and market research into a unified insight framework — driving measurable impact across acquisition, retention, and cross-selling. She is also responsible for AXA Germany’s inclusive insurance initiative AXA EssentiALL, reflecting her commitment to accessible and human-centred insurance solutions.
Prior to this role, Laura served as Head of Marketing, leading a team of experts and overseeing strategic marketing initiatives across the mid and lower funnel. Earlier in her career, she worked as Executive Assistant to the CEO, where she spearheaded AXA's first pan-European Mental Health Report across eight country branches.
Laura holds a Master of Arts in International Marketing and Media Management from Rheinische Hochschule Köln and a Bachelor of Commerce in International Business and Languages from Hogeschool Saxion, complemented by a semester abroad at the Institute of Technology Tallaght, Dublin. Most recently, she completed a Program Certificate in Strategic Leadership in Inclusive Finance at Harvard Business School Executive Education (2026).
I have been working in the insights field for many years, starting in an agency and then moving on to the in house roles. Passionate about unlocking insights, understanding and feeling consumers, being curious about people around. Working in the insights function gives me incredible opportunities to learn how people think and feel about things, how they behave and why, and use these to drive business. I love challenging ourselves about the activities we are developing and think how consumers might react to our ideas. Finding out how we can be useful to people and make their lives better feels almost magical.
Susanne started her career as Brand Manager at SC Johnson. Later she was appointed as Director & Partner at MRC - Managing research for Companies GmbH, - Acting as global, regional or national Head of Consumer & Market Insight of major MRC clients like Novartis OTC, SCA/essity, Hartmann or Weleda. Until Oct 2025 she was Head of Consumer Centricity & Insights of the Management Unit Consumer & Craftspeople at tesa SE. Since Nov. 1st 2025 she is Global Strategic Insight Manager at WD-40 Company.
Dr. Katia Passari is Head of Business Insights – Retail Intelligence at REWE Group. She brings more than 20 years of experience across retail, strategy, research and data-driven decision-making, including more than 15 years at REWE Group. Before leading Retail Intelligence, she held senior roles spanning strategic projects, corporate responsibility strategy, and sales and marketing. Katia holds a doctorate in Marketing and Retailing from the University of Cologne, where she graduated summa cum laude.
Marc Röhder is Project Lead, Business Insights – Retail Intelligence at REWE Group. He has more than 20 years of experience at REWE Group across strategy, analytics, market research and business insights. In his current role, he works on making market and consumer intelligence more accessible across the organization, including the adoption of AI-supported insights solutions. His work has included rigorous testing, quality assurance and developing practical use cases that bring trusted insights into everyday decision-making.
Viki Ølgod Frandsen is a Senior UX Researcher at A.P. Moller - Maersk, with over 18 years of experience across digital design, research and product development. At Maersk, she works at the intersection of user needs, business priorities and complex supply chain technology. Through hands-on field research and close collaboration with teams across international markets, she helps uncover the challenges, opportunities and unmet needs that can shape better products and business decisions. Viki is passionate about making research matter beyond the research team. She challenges assumptions, connects user insights to business impact and helps cross-functional teams make more evidence-based decisions. Through mentoring, workshops and knowledge sharing, she also works to strengthen research capabilities across the organization.
Catherine Berière is a global consumer and market intelligence leader known for transforming insight into enterprise growth. As Market & Consumer Insights Director at ADM, she partners with leadership teams to identify future growth opportunities, strengthen customer-centric decision making, and accelerate innovation for the Animal Nutrition and Pet Nutrition businesses globally. Leveraging expertise in consumer behavior, foresight, AI-enabled analytics, and growth strategy, Catherine has built a reputation for connecting human understanding with business transformation. Prior to ADM, she held global strategic insight leadership roles at Nestlé, Imperial and Toyota supporting category growth and innovation across multiple regions including Asia. She is a frequent speaker on the future of insights, artificial + human intelligence, and customer-centric growth.
Martina is Managing Director of Oxford's Macro and Investor Services team. She also leads Oxford Economics' corporate advisory team, which supports C-suite executives in using economic insights to inform business strategies.
Martina has 15 years of experience working with C-suite executives, VPs of region, and global strategy leads to support international expansion and growth strategies and to help inform how the external economic and political environment affects their plans. She was previously Chief Research Officer at corporate advisory and research firm FrontierView, where she supported senior executives with a global remit and oversaw all research and syndicated content at the company. Martina holds BA and MA degrees from Georgetown University in Washington, DC, with a focus on international politics and geopolitics.
Dr. Alexander Börsch is Chief Economist and Head of Research at Deloitte Germany. His work centers on the economic outlook and economic policy in Germany and Europe, as well as on globalization trends and geopolitical developments. He is the author of numerous studies and articles in these fields, as well as two books.
Before joining Deloitte, he worked as a Senior Economist in asset management and strategic management consulting. He studied Economics and International Relations at LMU Munich, earned his doctorate at the European University Institute in Florence, and has been a visiting scholar at the London School of Economics, the University of Warwick, and INSEAD.
Niels Schillewaert, PhD, is Head of Research & Methods at Conveo.ai – an end-to-end AI-led insights platform. Niels combined entrepreneurship and commercial research with academic research throughout his career. He was a co-founder at Human8 (formerly InSites Consulting) and has a strong academic background as a Professor of Marketing at the Vlerick Business School. His research was published in leading scientific journals such as Journal of Marketing, The International Journal of Research in Marketing, Journal of Services Research, Journal of the Academy of Marketing Science, and others. Niels is a frequent speaker at international conferences and has guest lectured at several academic institutions e.g. Columbia, NYU, University of Georgia. He is the Former President of ESOMAR – the association of the global insights and analytics community.
Olaf Lenzmann is Co-Founder and Chief Innovation & Product Officer at Market Logic Software, where he leads product strategy and innovation. Since co-founding the company, he has helped grow Market Logic from a small development team into a global insights technology company supporting leading organizations including Bayer, Colgate-Palmolive, eBay, Mars, Philips, REWE Group, SBB, Tesco, and Vodafone, among many others.
In 2023, Market Logic launched DeepSights™, its generative-AI solution for consumer insights and market research. Olaf leads the continued evolution of DeepSights, helping organizations make trusted knowledge more accessible and actionable while combining the speed and scale of generative AI with source transparency, quality controls, and human expertise.
Gabriela Carazato is a consumer insights and strategy leader with experience spanning Danone, Rakuten, and Henkel, now serving as General Manager Europe at Bolt Insight. Based in Paris, she brings a strong blend of global strategy, AI-powered research, and market intelligence to help organizations turn consumer understanding into business growth
20 years in qualitative market research. Expertise in various offline and online methods, from standard focus groups and in-depth interviews to online communities and AI-powered conversational research.
Louise Leitsch is Chief Product & Research Officer at Appinio. With her background as a Social Psychologist and researcher, she and her team are building products for market-researchers from market-researchers. She is an expert in Psychographic Brand Positioning as well as all-thing Ehrenberg-Bass, such as Mental Availability / CEP / DBA research.
Nico is passionate about the intersection of data, research and technology. With a background in economics and statistics, he set himself the mission to make brand marketing more effective and less wasteful. To do that, he founded Latana in 2019 with the goal of leveraging the latest technologies in mobile sampling, data analysis and insights visualisation to develop new ways to measure and understand how people perceive brands and how that changes over time. His vision for Latana is to make brand marketing just as measurable as performance marketing.
Eva Starosolsky is a mixed-methodology market researcher and insights strategist who recently joined Listen Labs. Her work focuses on uncovering the "why" behind the "what," combining qualitative depth with quantitative rigour to generate richer consumer understanding. Drawing on a range of methodologies, she helps organisations decode culture, identify meaningful audience signals, and make smarter strategic decisions.
Before joining Listen Labs, Eva spent over three years at the7stars group, where she progressed from Insights Manager to Senior Insights Manager. Earlier, she held research and insights roles at Azerion and We Are Social. Across these positions, she built expertise in cultural, qualitative, and behavioural research, helping brands and media organisations understand shifting consumer attitudes, emerging trends, and the cultural moments shaping audience behaviour.
Eva holds a BSc in Economics from the University of Bristol. She's a frequent voice on the intersection of culture and research within the media industry.
Danielle leads customer engagements at Electric Twin, working with customers, including Virgin and The Times Newspaper to scale from the synthetic audience pilots into organisation-wide rollouts. She met Electric Twin Founder Ben in Downing Street, where she served as Special Adviser in the Prime Minister's Business Team bringing both a commercial and government perspective on how synthetic audience technology can be harnessed to inform better decisons across both public and private organisations.
Fernando Cobos is a global consumer insights and marketing analytics leader with nearly two decades of experience across the consumer goods industry, spanning companies like SC Johnson, ConAgra Foods, and Avon. Currently serving as Global Consumer Insights & Marketing Analytics Director, he champions AI-powered analytics and data-driven strategies that turn consumer understanding into measurable brand growth.
Maria Peshkova is Global Head of Insights Solutions at Avolta, the global travel retail group. She brings more than 14 years of experience across agency and client-side research - from Ipsos and Kantar to leading brand and passenger research at S7 Airlines, and most recently heading research and insights across 18 European markets at TikTok, where she built the Eastern Europe insights function from scratch. Her work focuses on audience strategy, brand measurement and turning research into decisions, with a particular interest in how communities and shared interests shape behaviour beyond traditional demographics.
Kevin Griffin leads UX and Design at Zepz, where his team has shipped products used by millions of customers sending money across borders, including the Sendwave Wallet and the in-app rewards experience. He brings over 12 years of product design experience across industries, including a stint at DraftKings during the company's major growth phase in online gaming.
At Zepz, Kevin focuses on how AI is reshaping product and design work, from building AI feedback agents to rethinking how Voice of Customer programs operate at scale. He is a regular voice in these conversations, including a recent panel appearance at the Chattermill XLG Summit alongside other CX and product leaders.
Kevin holds a degree in Psychology from North Carolina State University and is based in Durham, North Carolina.
Orkan is the Group Director Product Innovation at Bilendi, where he drives the development of next-generation market research products, including Bilendi's in-house AI engine, BARI. Drawing on nearly 15 years of experience as former COO of respondi and a background in economics from Lumière Lyon 2 University, he specializes in translating operational expertise into AI-driven product innovation.
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