Chief Executive, Insight & Engagement
Crispin is one of the UK’s leading market research industry figures with a reputation for insightful and strategic vision, coupled with an entrepreneurial and dynamic approach to business. He has a proven track record of leveraging expertise from across a business to deliver best practice to clients, which is demonstrated in his consistent delivery of positive annual results. Crispin was promoted to CEO of Chime’s Insight & Engagement Group in 2010, having produced a record turnover for Facts International in his previous position as Chief Executive of that company. Prior to working for Chime, Crispin held a number of influential and senior roles including Director of Marketing Services at Post Office Limited; Director of Insight, Intelligence and Analysis across Royal Mail Group; Head of Customer Satisfaction for BT plc and; heading Research and Intelligence at Dixons Stores Group (now DSGi plc). Crispin is the UK representative for ESOMAR and is Chair Designate of the UK’s Market Research Society (MRS). Crispin is also a member of the Civil Aviation Authorities (CAA) Consumer Panel, acting as a ‘critical friend’ to champion consumer’s interests.